Operational HR Services
Operational HR provides the hands-on support that keeps your workforce compliant, productive and engaged on a day-to-day basis. It ensures policies, processes and people management are handled fairly, consistently and in line with UK employment law.
We support managers and HR teams with recruitment, onboarding, performance management, training, investigations, absence management and more. Whether it is handling employee relations, guiding organisational change or ensuring compliance, our focus is on practical solutions that reduce risk and protect your business.
With our operational support, you can confidently manage people challenges, knowing your processes are fair, transparent and aligned with best practice.
Recruitment, Selection and Onboarding
Recruiting the right people is critical to success. We support with job design, advertising, interviews and onboarding to ensure candidates are engaged and aligned with your culture. A structured process reduces turnover, improves productivity and strengthens your employer brand from day one.

Induction and Probation
A clear induction and probation process sets employees up for success. We design programmes that embed new starters into your culture and train managers to run fair and robust reviews. This builds confidence, reduces early resignations and ensures compliance with UK employment law.

Performance Reviews and Objective Setting
Effective reviews and clear objectives motivate staff and link performance to business goals. We create structured review processes, coach managers in giving feedback and design continuous conversations that go beyond annual appraisals. This builds engagement, accountability and stronger performance.
Employee and Line Manager Training and Development
Investing in training strengthens skills, builds confidence and drives performance. We design tailored training and development programmes covering leadership, compliance, communication and HR essentials. With skilled managers and engaged employees, your business performs more effectively and avoids costly risks.
Performance Management
Strong performance management ensures staff are accountable, engaged and aligned with business goals. We design fair processes, train managers in holding constructive conversations and ensure documentation is compliant. This reduces disputes and drives continuous improvement.

Organisational Change: Restructuring, Redundancy, TUPE
Change is often necessary but can be disruptive if not handled well. We guide you through restructuring, redundancy and TUPE with legally sound processes and clear communication. Our support protects your reputation, reduces risk and maintains employee trust during transitions.
Employee Relations: Investigations, Disciplinaries, Grievances, Disputes
Employee relations issues can be complex and sensitive. We provide independent investigations or support managers through disciplinaries, grievances and disputes. Our approach ensures compliance with ACAS and UK law, reduces risk and builds trust across your workplace.
Sickness and Absence Management
Absence can disrupt teams and increase costs if unmanaged. We design policies, coach managers in managing short and long-term absence, and integrate occupational health support. Clear processes improve productivity, support wellbeing and protect your business from legal risk.
Family Leave
Family leave policies must balance compliance with employee support. We advise on maternity, paternity, adoption, shared parental and carer’s leave, helping you apply the law fairly and consistently. This strengthens engagement, builds loyalty and ensures your business meets its legal duties.
Welfare and Occupational Health
Supporting employee welfare improves retention, productivity and resilience. We help create wellbeing strategies, ensure compliance with health and safety laws, and integrate occupational health services. Our approach balances employee needs with business objectives to create a healthier workplace.
Diversity, Equality and Inclusion (DEI)
Building an inclusive workplace benefits employees and performance. We develop policies, training and strategies that meet Equality Act duties and support a culture of fairness. Strong DEI practices attract diverse talent, improve engagement and protect against costly claims.
Termination of Employment
Ending employment must be handled fairly and compliantly. We guide managers through dismissals for misconduct, capability, redundancy or sickness, and support with documentation and exit interviews. This protects your business legally and helps maintain a positive culture.
HR Processes, Procedures and Compliance
Clear HR processes build trust and protect your business. We design tailored policies, contracts and procedures that are easy to use and legally compliant. With consistent processes in place, managers and employees gain clarity and issues are prevented before they escalate.
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To help you comply with your duty to prevent sexual harassment, Whisper is a confidential hotline that also covers whistleblowing. Provide your employees with a secure avenue to report concerns, ensuring a safer and more respectful workplace.
